Transparent Pricing for IT Managed Services

Each plan includes different levels of device monitoring, cybersecurity protection, support channels, and response times. The Essentials plan covers basic monitoring and business-hours support, Professional adds 24/7 support and advanced security, while Enterprise includes unlimited devices and priority support with a dedicated account manager.

Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades will take effect at your next billing cycle. We'll work with you to ensure a smooth transition and help determine the best plan for your evolving needs.

Absolutely! For organizations with unique requirements or large device counts, we offer custom enterprise packages. Our team will work with you to create a tailored solution that meets your specific needs and budget. Contact our sales team for a personalized quote.

If you exceed your plan's device limit, we'll contact you to discuss upgrading to a plan that better fits your needs. We offer prorated pricing for mid-cycle upgrades and will work with you to find the most cost-effective solution.

There are no setup fees for any of our plans. We offer month-to-month contracts with no long-term commitments required, though annual billing offers significant savings. You can cancel at any time with 30 days notice.

Response times vary by plan: Essentials includes business-hours email support with 4-hour response time, Professional offers 24/7 phone and email support with 1-hour response time, and Enterprise provides priority support with 15-minute response time and a dedicated account manager.

On-site support is included with Professional and Enterprise plans. Essentials plan customers can request on-site support for an additional fee. We also offer remote support capabilities for most issues, which often resolves problems faster than on-site visits.

All plans include basic antivirus and firewall protection. Professional adds advanced threat detection, email security, and regular security updates. Enterprise includes everything plus compliance assistance, security training, and advanced threat hunting capabilities.

Yes, especially with our Enterprise plan. We help with various compliance standards including HIPAA, SOX, PCI-DSS, and others. Our team can assess your current compliance status and implement necessary security measures and documentation.

Backup solutions are included with Professional and Enterprise plans. We provide automated cloud backups, disaster recovery planning, and business continuity services. Essentials plan customers can add backup services for an additional monthly fee.